Managed Services
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Managed Services

These plans, also known as managed services, are ideal for business owners who:
  • Don’t have the time or staff to deal with computer network maintenance.
  • Hate dealing with--or thinking about--computer problems and other complexities of operating a computer network.
  • Want to maximize the speed, availability, and performance of their network.
  • Value the security of their data, and want to do everything possible to prevent loss, corruption, or theft.
  • Need to have their computer network, e-mail, database, and Internet access up and running 24/7/365 without problems.

 


The Benefits Are Obvious

  • 100% NO HASSLE MONEY BACK GUARANTEE. Sign up and use the Deluxe Technologies support program for a full 3 months. Put us to the test. If you don’t feel it has helped you save a considerable amount of money in lost downtime, made your network much more reliable, and reduced the number of problems you were experiencing, simply tell us that “this is not really working for us.” We will cancel the service and issue you a refund for the entire 3 months. NO hassles, NO questions, NO guilt.


  • You’ll avoid expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place.


  • You’ll experience faster performance, fewer glitches, and practically zero downtime. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.


  • You’ll feel as though you have an in-house IT department--without the costs. As a Deluxe Technologies client, you’ll have access to a knowledgeable support staff that can be easily reached should you have any kind of problem or question.


  • You’ll receive substantial discounts on IT services that you are already buying. Most IT firms will nickel and dime you over every little thing they do. Under this program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.


  • You’ll eliminate trip fees and receive faster response to your problems. Thanks to our remote monitoring and maintenance software, we will have the ability to remotely access and repair most network problems right from our offices. If we cannot fix it remotely, we will dispatch a technician to your office.


  • You’ll be able to budget for network support just like rent or insurance. Wouldn’t it be nice to avoid unexpected costs for fixing or restoring your network? Now you can.


  • You’ll sleep easier knowing the “gremlins at the gate” are being watched. Cyber criminals never sleep! But thanks to our 24/7/365 monitoring and on-going maintenance, you’ll have one less thing to worry about.


  • You’ll safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information.


  • You’ll stop annoying spam, pop-ups, and spyware from taking over your computer and your network. Not only are these intruders annoying, but they can introduce viruses and jeopardize the security of your network.


  • You’ll gain incredible peace of mind. As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.

 

 

 

Managed Service Features

Description
Workstation
Server
Hourly On Site Rate**
15% Discount
20% Discount
Emergency Response Fee
After Hours / Weekends
15% Discount
20% Discount
Emergency Response Time
Next business day
Same business day
On-site scheduling of technician
1-2 business days
Next business day
Remote Support Sessions
Unlimited
Unlimited
Phone Support Sessions
10 min per PC included
15 min per Server included
24-7 Remote Server/Network Monitoring 
  • Server stability and performance
  • Notification of unusual events
  • Daily back up monitoring
  • Daily firewall monitoring
Included
Included
Executive Summary Monthly Report
Included
Included
Virus Definition Updates
Included
Included
Unlimited Remote Patch Mgmt.
Included
Included
Creation of AUP (acceptable user policy)
Included
Included
Quarterly review and planning meeting
Included
Included
Weekly system status e-mail
Included
Included
Online custom client portal
Included
Included
Client access to Virtual System Administrator for remote control and access to network server
Included
Included
Unlimited software upgrades
Included
Included
Spyware monitoring and removal
Included
Included
Adding and removing users
Included
Included
Monthly performance tune-up
Included
Included
Installation of new software
Included
Included
Virus REMOVAL and cleaning 
Included
Included
Monthly Price (per system)